“Holiday” or “Tour” means the package tour organised by Success Tours and booked by you, or any person on your behalf.
“Tour Operator”, “Us”, “Our”, “We” means Success Tours Ltd. and any of its trading brands.
“Group Travel Organiser (GTO)” or “Group Leader” means the person(s) from a group or society that has taken the responsibility to arrange the tour, and liaise on behalf of the group, with Success Tours.
“Suppliers” refers to external companies Success Tours contract to provide the services required during your holiday. These may include (but not limited to) airlines, other transportation providers, accommodation providers, tour operators, ground handlers, guiding services and visitor attractions.
“Force Majeure” is defined as any unusual and/or unforeseeable circumstances, which are beyond the control of Success Tours, the consequence(s) of which could not have been avoided even if all due care had been exercised, including (but not limited to) war or threat of war; riot; industrial dispute; civil or political unrest; government action; natural or other disaster; terrorist activity; weather conditions; closure of airports; fire; flood; and all similar events outside our control.
“Major Change” includes the following when made before departure:
- change of destination or resort area for the whole or a major part of your holiday and whereby the original itinerary cannot be reasonably operated
- change of accommodation to a lower standard (based on local/official classification) for the whole or a major part of your holiday
- change of UK departure airport (excluding change of London airports and between regional airports within reasonable proximity, for example, but not limited to Birmingham International & East Midlands airports and Manchester & Liverpool airports)
- a change in the overall length of your holiday of 24 hours or more
- a change in dates of the tour
Your holiday is arranged and operated by us, the Tour Operator. We accept bookings subject to the following booking terms and conditions which apply to you and all other persons on whose behalf the booking is made:
1.Your Contract with Us
Direct bookings:
When a booking is made directly with Success Tours, by paying a non-refundable deposit and on receipt of a completed booking form (or an online booking), subject to the availability of arrangements, we will issue you a confirmation invoice or receipt at which stage a binding agreement is formed between you and us, in accordance with these terms and conditions.
Bookings via your Group Travel Organiser or Group Leader:
Whereby we receive a payment on your behalf via the GTO or group leader, our contract is with the group or society. A confirmation invoice or receipt will be sent to the GTO or group leader, not to you individually.
We reserve the right to refuse to accept any booking for any reason.
2. Payment for Your Holiday
If we do not receive the required deposit with your booking form (or via an online booking), your booking is not confirmed and will not be accepted until the deposit is received. If the booking is made within 12 weeks of the date of travel, then full payment is required at the time of booking. The balance is due on the date specified on your confirmation invoice or no less than 12 weeks prior to departure. The 12 week deadline may be reduced to 10 weeks for UK tours. If the balance is not paid within this period, we will treat this booking as cancelled and the appropriate cancellation charges will apply.
We accept payment by bank transfer (for balance payments), debit card, most major credit cards and cheque. We do not accept Amex or cash.
All payments must be made in GBP and so any currency exchange or bank fees must be paid by you.
3. Holiday Prices:
The prices quoted at the time of booking are based upon known costs and exchange rates. We reserve the right to raise or lower the tour costs due to changes in transportation costs, fuel surcharges, government or local authority taxes, port or airport taxes and embarkation or disembarkation fees at ports and airports. We will absorb any increase in the price equivalent to 2% of the holiday price and reserve the right to pass on costs over and above this.
For air tours, prices have been calculated to include the UK Government's Air Passenger Duty, however reductions or increases may apply based on government policy changes.
Minimum numbers:
All our tours are tailor made to suit the requirements, time of year and inclusions of each group. Therefore, prices can vary from tour to tour and from group to group. All our tour prices are based on a minimum number of people travelling on the tour and each tour price can be different from tour to tour. The minimum number of people required on each specific tour will be detailed on the flyer or web page specific to your tour.
It is always our intention to operate the tour wherever possible if it is operationally and / or financially viable.
Should minimum numbers not be reached either;
- the tour will be cancelled, and a refund of any monies paid to us by the client / group leader will be refunded,
- the tour will be re costed based on reduced numbers and discussed with your group travel organiser or group leader. If we are able to operate the trip at increase of 10% or less and with agreement of the GTO / group leader, the tour will be deemed viable to operate and a revised invoice will be sent out to all booked members, or you will be advised by your group leader. *
Conversely, should significantly more people book and travel on the tour than costed, and no increase in costs are incurred by Success Tours, a refund will apply to you or your group / society, prior to departure.
*If you choose NOT to pay the extra charges for fewer members travelling you have a right to cancel with an appropriate administration change applied.
4. If We Change Your Tour Arrangements:
The components of your holiday are often made many months in advance, and it may sometimes be necessary to make reasonable amendments to your holiday arrangements. Minor changes include the likes of change of order of excursions, alternative attraction visits etc. If a Major Change is made, we would always advise you or your group leader as far in advance as possible. When a Major Change is made, you may either accept the alteration, cancel your booking altogether and claim a full refund, provided we have written notification from you within 7 days from the date on which we notified you of the alteration. Should the tour then have less than the minimum number of people booked to run the tour, the tour will be cancelled, and refunds will be made.
In the event that you decide to cancel the booking, we will pay the following compensation amounts on a per passenger basis. Payments relate to the amount of time prior to departure that the notification is received by you, or your group leader:
- More than 56 days before departure Nil
- 43-56 days before departure £10
- 29-42 days before departure £15
- 15-28 days before departure £20
- 0–14 days before departure £25
Changes due to Force Majeure - We shall not be liable for any changes of the holiday as a result of Force Majeure. We will offer you suitable alternative arrangements, or the option to cancel your tour. If the tour is cancelled you will be entitled to a refund of the monies you have paid to us, but we will not pay you compensation. In the event of Force Majeure after departure, it may be necessary to amend or terminate your arrangements. If this situation does occur, we will be unable to make any refunds (unless we obtain any from our suppliers), pay compensation or meet any costs or expenses you might incur as a result.
5. Flights & Ferries - Carriers & Timings:
Due to the way some suppliers load seats and allocate group availability, it is possible that flight or ferry carriers are not known at the time of your booking and therefore timings cannot be guaranteed. We shall inform you, or your group leader, of the actual carrier(s) and scheduled timings as soon as we become aware of this.
Scheduled departure times or terminals may be changed by the carrier between publication and the actual date of travel in accordance with the carrier’s terms and conditions. Carriers do not guarantee times and terminals and therefore we are unable to guarantee times and terminals to you, but we will inform you, or your group leader, of any changes as soon as we are made aware. Carriers and timings may also need to be changed due to regulatory authority requirements, weather conditions, maintenance or technical reasons, which may have an impact on the ability for you to check in or board on time. Sometimes delays cannot be avoided, but because we do not operate any transport services ourselves, such matters are at the sole discretion of the carrier concerned. Any change in carrier(s) or timings will not entitle you to cancel or change to other arrangements without paying our normal charges.
6. If You Change Your Booking:
In the event that you wish to make changes to your booking, please contact us directly. We will make every effort to accommodate these changes, but we cannot guarantee that it will be possible. If you are unable to travel, it may be possible to transfer your booking to another person who satisfies the appropriate conditions, provided that you give us notice in writing of your intention to transfer the booking.
We reserve the right to charge an administration fee of £50 per transaction plus any external charges from our suppliers (ie airlines, name change fees and flight fluctuation charges etc).
Note: Certain arrangements may not be amended after they have been confirmed, e.g. tickets to scheduled events, and any alteration may incur a cancellation charge of up to 100% for that part of the arrangement(s).
7. Cancellation by You:
If you wish to cancel your booking for reasons other than major alterations being made by us, you may do so subject to the following conditions:
- You must immediately notify us, or your group organiser, in writing.
- Cancellation is effective from the date upon which we receive notice of cancellation in writing.
You will be responsible for the following cancellation charges (shown as a percentage of the total holiday price) based upon the time when we receive your cancellation:
UK Coach Tours
More than 70 days before departure Loss of Deposit
43-69 days before departure 45% (or loss of deposit if greater)
29-42 days before departure 60% (or loss of deposit if greater)
15-28 days before departure 90%
14 days or less before departure 100%
Air Tours (including UK) and all European tours (including by coach / Eurostar )
More than 84 days before departure Loss of Deposit
43-83 days before departure 45% (or loss of deposit if greater)
29-42 days before departure 60% (or loss of deposit if greater)
15-28 days before departure 90%
14 days or less before departure 100%
In the event that one person cancels leaving one person in the room, the single room occupancy supplement would be applicable to the remaining traveller.
No refunds will be made for tickets or services which have been booked but have not been used.
No refunds will be made for insurance premiums.
Where a refund is permitted, this will be made by the same method of payment used to make the purchase except in the case of payment by cheque in which case we will refund by bank transfer. We will deduct any cancellation charges which are payable before crediting any refund to you.
Any refunds can take up to 14 days.
Please note that on any booking with an ocean or river cruise element, the relevant supplier's booking conditions supersede Success Tours' booking conditions. A copy of the relevant terms and conditions will be supplied on request.
Note: if the reason for your cancellation is covered under the terms of your travel insurance policy, it may be possible for you to reclaim these charges from your travel insurance provider. Claims must be made directly to the insurance company concerned after you have paid the applicable cancellation charge to us.
8. Cancellation by Us:
Occasionally it may be necessary or preferable for us to cancel your holiday. This may be done where it is in your best interests or there is a failure to achieve the minimum number of people required to operate the tour. However:
- We will not cancel your holiday after the date when payment of the balance is due unless it is necessary to do so as a result of Force Majeure event or you are in default of the payment terms referred to in these terms and conditions.
- If we cancel your holiday at any time due to Force Majeure event, we will inform you, or your group leader, as soon as possible and will offer the choice of an alternative holiday of at least comparable standard, or of lower quality and refund the difference, or offer a refund of all monies paid less a reasonable amount to cover our administrative expenses.
- If we cancel your holiday because you failed to pay the balance due, you will be liable for the cancellation charges referred to in these terms and conditions.
9. Our Responsibility to You:
We accept responsibility for those arrangements of your holiday which are wholly within our control and therefore accept liability for the negligence of our employees, or suppliers. We will take all reasonable steps to ensure that proper arrangements are made for all holidays and that the service(s) provided by our suppliers during your holiday are efficient and reputable. We accept liability for the proven negligent acts and/or omissions of our employees, suppliers and sub-contractors whilst acting in relation to your holiday arrangements.
Although we have no direct control over the provision of these services to our clients by these suppliers, subject to the provisions below, we will pay you the appropriate damages in respect of any personal injury, including illness or death, caused by the proven negligent acts or omissions of our employees, suppliers or sub-contractors who are engaged in the provision of any part of the arrangements for your holiday, unless such injury, illness or death is not our fault or that of our suppliers and it is attributable to:
- you or a member of your party, or
- a third party who is not expressly connected with the provision of services by us to you, or
- a Force Majeure event which we could not have foreseen or was beyond our control and could not have been avoided.
Our liability in respect of carriage by air or sea is limited to the terms of the international conventions covering sea or air travel. Some of these conditions exclude or limit liability and may be the subject of international arrangements between countries.
For all damage other than personal injury, illness or death resulting from the poor or improper performance of your holiday, our liability will be limited to a maximum of twice the cost of your holiday.
We will make payments as stated above provided that you:
- inform us of any claim for personal injury within 3 months of return from your holiday,
- assign to us any rights against a supplier or any other person or party you may have relating to a claim,
- agree to cooperate fully with us should we or our insurers wish to enforce those rights which have been assigned to us. This assignment is to ensure that we can recover any money paid to you. We do not intend to profit from this assignment and should we recover more than the compensation and associated costs, any excess will be paid to you. In addition to the services we contract to provide, we or our suppliers may provide an introduction to other services during your holiday, including local excursions, activities and events. These other services do not form part of the package holiday or services we are contracted to supply, and these terms and conditions do not apply. In these circumstances the contract will be between you and the supplier of the relevant service or event. We will act with all due diligence but cannot accept liability for the provision of these services in any way.
10. Your Responsibility
When you book a holiday with us, you accept responsibility for your own conduct. If we, or any other person in authority, is of the opinion that you or any member of your group is behaving in such a way as to cause, or be likely to cause, danger or upset to any other person or damage to property, we will be entitled to terminate your holiday or that of the person(s) concerned. The person(s) concerned may be required to leave the accommodation or other service and we will have no further responsibility to them including any return travel arrangements. No refunds will be made, and we will not pay any expenses or costs incurred as a result of the termination. You will be responsible for making full payment for any damage or loss caused by you.
Payment must be paid directly and at the time to the service supplier concerned, failing which, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions.
11. Passport, Visa, Health and Other Travel Requirements:
Although we will endeavour to provide you with information about passport and visa requirements and information about any health formalities which are required for your journey and your stay, it is your responsibility to ensure that all immigration requirements are met and that you have a full valid passport and visa (where applicable) for the full length of your holiday and satisfy any other requirements of the countries you are travelling to or through. All costs arising out of your failure to fulfil any requirements must be met at your own expense, including cancellation charges set out in these terms and conditions.
Please note that, very occasionally, a last-minute change may entail entering an additional country and you must ensure that you are able to satisfy any requirements of this additional country. It is mandatory for anyone travelling to or transferring through the US under the Visa Waiver Program, to obtain approval to travel no later than 72 hours prior to travel by completing an online process ESTA (Electronic System for Travel Authorisation) scheme.
You are responsible for the safe keeping of travel documents including any tickets issued to you. You must retain all travel documentation and tickets for the duration of your journey and produce these as requested by our suppliers. We do not accept liability if you are unable to travel or receive the services included in your holiday because you do not have the correct documents.
12. Special Requests: and medical conditions / disabilities / reduced mobility / allergies / special dietary requirements
Special requests should be made, in writing, at the time of booking. We will try to accommodate any reasonable requests and pass them on to the relevant supplier, but we are unable to guarantee that all requests will be met. If we are unable to meet any special request this will not be a breach of contract on our part. Confirmation that a special request has been noted or passed on to the supplier on your confirmation/invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.
Any special request which we have accepted and have got written confirmation from the supplier (if applicable) will be specifically confirmed on your confirmation/invoice.
For your own protection, you should obtain confirmation in writing that a special request will be complied with (where it is possible to give this) if it is important to you.
Before you make your booking, please ensure we know if you suffer from any medical condition, disability, significant reduction in mobility or significant allergy which may affect your holiday (including any which affect the booking process) or have any special requirements as a result. We will assist you in considering the suitability of the arrangements and/or making the booking. We will need to notify our suppliers to ensure that they can meet your needs. You must inform us if there is a material change in your condition, disability, mobility or allergy or if one develops after your booking has been confirmed. If we or our suppliers are unable to properly accommodate the needs of the person(s) concerned, we will unfortunately not be able to confirm your booking or if we did not know at the time and we cannot assist you, we reserve the right to cancel your booking and apply cancellation charges.
We will advise our suppliers of any allergy information you provide us with. However, you must take appropriate precautions to protect yourself whilst on holiday. Without limitation, it is your responsibility to ensure that any food you are intending to consume does not include anything to which you are allergic.
If we are unable to guarantee a request that is required by you in order to travel, we reserve the right to not accept your booking.
13. Claims & Complaints:
If it materialises that a significant proportion of your holiday is not or cannot be provided after the date of departure, we will, wherever possible, make suitable alternative arrangements at no extra cost to you and, where appropriate, we will compensate you for any reasonable difference between the holiday when booked and that which is supplied. Should you have a complaint for any reason during your holiday, please advise our suppliers immediately so that they may do their best to remedy the situation during your holiday. If you are in difficulty, are unable to contact the supplier or are unable to remedy the matter with our supplier, please contact us, using the 24-hour helpline number.
Failure to notify us of any complaint or failure to supply at the time may affect your ability to claim from us. All complaints must be submitted to us in writing within 28 days of returning from your holiday, providing your booking reference and all other relevant information of the matter raised. Complaints received more than 28 days after returning from your holiday will not be considered.
14. Bonding and Financial Protection
Flight packages
These are fully protected and bonded with the CAA under our ATOL licence. (No 5114) When you buy an ATOL protected holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative).
In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations, and you agree to pay any money outstanding by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.”
Non-flight packages
The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for Success Tours Ltd, and in the event of their insolvency. ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if transportation was included in your package.
In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.
You can access The Package Travel and Linked Travel Arrangements Regulations 2018 here: https://www.legislation.gov.uk
You can find out more about ABTOT here: https://www.abtot.com/
15. Insurance: Please note we do not sell travel insurance
It is a condition of booking with us that you take out appropriate travel insurance. Success Tours will not be held responsible for any expenses, either direct or indirect, arising from the cancellation of your holiday or any other costs incurred in emergency assistance or repatriation as a result of failure to have adequate travel insurance cover. You must ensure that your insurer is aware of the type and location of travel to be undertaken.
Your insurance policy must include cover for (i) cancellation or curtailment of your holiday as a result of circumstances outside your control (including accident or illness and inability to travel for other reasons), (ii) personal accident, (iii) personal liability, (iv) medical expenses and repatriation in the event of medical need. Please note, it is your sole responsibility to ensure that the travel insurance purchased is suitable for your particular needs, including without limitation, in respect of any pre-existing medical condition (which must be disclosed to the insurer prior to purchasing the policy.) Please read your policy details carefully and take them with you on holiday.
16. Data Protection and Privacy:
In processing your booking and travel arrangements, it will be necessary to keep personal details – name, address, passport details, contact information, dietary requirements etc. – on file and pass those details on to the relevant suppliers of your travel arrangements. We collect information about visitors to our website for reporting purposes, to improve content and to assist in the servicing of bookings.
We comply with current data protection legislation in force and we take all reasonable measures, including the reliability of our employees involved in processing personal data, to ensure that proper security measures are in place to protect your personal information and measures to destroy your personal information when no longer required. Your privacy is respected, and we undertake not to share or disclose your personal information for marketing or any other purposes to third parties without your consent or unless we are required to do so by law.
17. Jurisdiction:
This contract shall be governed and construed in accordance with the laws of England and Wales and the sole jurisdiction of the English Courts.
Registered in England: company number 1476847. Registered Office: 14, New Hythe Lane, Larkfield, Aylesford, Kent ME20 6AB UK
Last updated February 2025